Automated Service Dispatch System
To create an automated system that would automatically dispatch an emergency technician when required, but only when required. False alarms (calling a technician when it could wait) are costly and avoidable. With changing staff, not fully trained.
12,000
Project Date: Summer 2018
The Challenge
City Park Co-Op (484 Church St – 51 Alexander St – 31 Alexander St) Housing required assistance with their heating system monitoring. Climatech completed a major mechanical upgrade during the summer / fall of 2017. This upgrade consisted of 12 new high efficient heating boilers, 6 new high efficient domestic hot water boilers, 850 new radiator control valves, 3 new domestic water booster pumps, 3 new Building Automation Systems (BAS), new lighting in the common areas, Make up Air unit repairs and the installation of a solar wall (pictured partially completed).
The building’s mechanical systems are now complex with many controls, setpoints and systems. Knowing what to do, and when to call for help became a major issue, especially after hours when the maintenance staff had left for the day.
The building’s mechanical systems are now complex with many controls, setpoints and systems. Knowing what to do, and when to call for help became a major issue, especially after hours when the maintenance staff had left for the day.
The Solution
Climatech; with the help of their building automation partner (Setpoint Building Automation Inc) developed a set of parameters which we termed Emergency Dispatch Alarms. The automation system (Reliable Controls Product) automatically dispatches a Climatech Technician when the system requires immediate response. This dispatch occurs when a need arises, regardless of the time of day. When there is a need for an immediate response we get notified and get moving.
With the system dispatching automatically, a Climatech technician is often on route before the building becomes aware of an issue that will affect their tenant’s comfort (heating or domestic hot water). In addition the building management knows that all the required parameters are present before a technician was dispatched (could this call wait, or can the building handle the call with onsite staff) and the clock stated on a service request.
With the system dispatching automatically, a Climatech technician is often on route before the building becomes aware of an issue that will affect their tenant’s comfort (heating or domestic hot water). In addition the building management knows that all the required parameters are present before a technician was dispatched (could this call wait, or can the building handle the call with onsite staff) and the clock stated on a service request.
Project Gallery
